FREQUENTLY ASKED QUESTIONS
We have the answers to your questions, simply click on any topic that interests you and would like to know more.
If there are any unanswered questions, please reach out directly to us on plenitudeskincare@gmail.com
Product Information
There are different skin types; normal, dry, oily, combination and sensitive. Knowing what skin type you have is important, as you can then choose the best products and treatments to maintain healthy, glowing skin. To determine the exact type of skin you have, please take our Skincare quiz that will help identify your skin type and recommends which products are most suitable.
There are many safe products for pregnant women. Our products are all organic and vegan which are suitable to use while being pregnant. Some of our products have a very small amount of essential oil at less than 0.5%. Always test a small amount of the product onto your skin before starting using it.
Results can vary by individual and what products you are using. How consistent you are with your skincare routine plays an important role in the success of your results. In general, you should be seeing results after the first month of using our products.
Any basic skincare ritual consists of 3 steps; Cleanse, Moisturise and Hydrate. However, we suggest to have different steps for your morning and night ritual. Please go to our collections page to see our recommendations.
The main cause of acne could be due to excess oil, clogged skin cells, bacteria, poor diet, stress or hormonal changes. It depends on each person however, it can be reduced by controlling which skincare products you use and how consistent you are with your rituals.
Fine lines and wrinkles are a natural process of ageing. Hydration, genetics, diet and exercise all play a role in ageing and our products can help reduce these signs. Please go to our anti-aging page and see our recommended products.
We recommend you to use sensitive and organic friendly products, avoid harsh exfoliants and hot water.
We do not use artifical fragrances in our products. We only use essential oils to some of our products according to dermal limit to enhance the overall experience and contribute to a more mindful skincare rituals. Please visit out product pages to understand what fragrances have been added or reach out to us with further questions at plenitudeskincare@gmail.com
The best way to tackle dry skin is to use the right products such as the serum and cream that penetrate deep into your skin layer, hydrate and lock in the moisture. Try our skincare quiz that will recommend the right ritual for you.
Yes! Most of our products are suitable for sensitive skin, if your skin gets irritated easily then we don't recommend the polishing dust. Try our skincare quiz that will recommend the right ritual for you.
Yes! All of our skincare products are suitable for this skin type besides out Haitian Black Castor Oil (you can use it for nails, hair & body though). Try our skin quiz that will recommend the right ritual for you.
Beautiful oils and butters from Africa, the Caribbean and Amazonia. We invest a lot of time in R&D to formulate our products with simple ingredients that are natural and highly effective.
Most definitely! All our products are formulated with our exclusive blends made from high-performing botanicals. Plant extracts are extremely effective and contain healing powers.Our handcrafted formulas are lovingly created with many EcoCert and USDA Organic ingredients.
We are 100% cruelty free and have been approved under the leaping bunny program as well. Leaping bunny is globally recognised for cruelty free beauty products that ensure all legal requirements are met. The supply chain checks for any signs of animal testings ensuring customers that the cruelty free claim is genuine. We only use only the high quality and performing ingredients that are sustainably sourced from around the world.
Yes, we are committed to building a trusting and transparent relationship with our suppliers and female farmers around the world ensuring quality of our ingredients and products. Plénitude’s quest is to inspire, uplift and help female farmers in regions where we source our natural ingredients. We care and are passionate about upholding human rights and support economic growth. By producing products using our ingredients and investing 10% of our gross sales in female cooperatives around the world, we embrace our mission to contribute to the emancipation of women worldwide.We have partnered with two organizations of artisan producers and cooperatives; one of which works exclusively in Haiti. Daniel St Lot, Haiti's Women Foundation, and the Grameen Foundation which covers Asia, Latin America, the Middle East, North Africa and the sub-Saharan Africa regions. They provide financial services, supporting small farmers, and try to enhance the health of the community they work with.
We formulate our products to be suitable for all skin types and select our ingredients to target specific skin conditions so that healthier looking skin is achievable for all.
Natural ingredients come from plants, flowers and minerals four in nature. Organic ingredients usually come from organic farms that are use environmentally friendly methods of production. These methods include; no artificial coloring, preservatives, chemicals, antibiotics, GMOs or fertilisers.
No, we avoid using toxins and harmful chemicals that are detrimental to your health. Formulated with your wellbeing in mind, our exclusive blends are created with nothing but therapeutic and high-performing cosmeceuticals and botanicals.
We formulate our products to be suitable for all skin types and select our ingredients to target specific skin conditions so that healthier looking skin is achievable for all.
No, we do not use alcohol in any of our products.
Yes, you can apply make up after your skincare ritual.
We encourage you to store your products thoughfully in a cool, stable environment in their original packaging and use within 1 year of opening. We also recommend to avoid direct sunlight. Pro Tip; we sometimes put our serum and cream in the fridge for a cooling effect that refreshes your skin.
Antioxidants are great at repairing your skin. They fight free radicals and protect you from them (for example skin damage from sun light).
Dehydrated skin is when your skin lacks water while dry skin lack natural oils (sebum) and is usually considered as a skin condition.
Our butters are highly moisturizing and are recommended to help with eczema
Orders & Shipping
Brand & Other Information
You can email us to let us know about canceling an order that hasn't been shipped yet. If already shipped, just make sure you return the unopened product and we will apply a refund to your order
We accept all major credit cards as well as payments through Klarna, Google Pay, Paypal and Shop Pay. These options will be available at check out.
We are mainly available online. We want to help you get the best shopping experience, and ship our products freshly made from our studio in Maryland.
If your favourite item is currently out of stock, subscribe to our newsletter and never miss out when it is back in stock!
We love to be a part of your most celebratory moments, and we are always thrilled at the opportunity to go above and beyond. Just add a comment to your order or shoot us an email at plenitudeskincare@gmail.com We'll handwrite your words on a beautiful stationary and pack everything up with love and great care.
Yes, we can make your corporate events fun and add a little bit of magic with our exclusive custom gifts. Contact us to discuss further.
If any mistakes were made, please reach out to us directly and let us know your concern here: plenitudeskincare@gmail.com
If you have not received your package within the estimated delivery time, please reach out to us directly.
Upon placing the order, you will be charged. Please let us know of any cancellation and see our Return Policy.
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Other Information
Please read our Return policy for more information.
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Sample sizes are available for sale on our website. You also get two free samples with any orders $150 and above. As a new member of our ambassador program, or affiliate program you will be receiving products for testing and reviews. Check out our programs for more information.
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Klarna offers a a smooth one-click purchase experience through a number of payment options including; direct payments, pay after delivery, instalments plans and the Pay In 4 program.
All of our packaging is recycable, have fun using them in any creative form or dispose in your recycle container.
In order to guarantee the freshness of our products, we do not offer wholesale at this time.
We do our best to limit the use of plastic. We mainly use glass and bamboo recyclable packaging at this time
SUSTAINABLE PACKAGING
Our packaging is sustainable, environmentally safe, and 100% recyclable. Click here for ideas on ways in which you can keep our packaging from landfills. Otherwise, we encourage you to get crafty and find your own way to re-use the containers.
PLANT BASED & VEGAN FORMULAS
All our products are rich in ant-oxidants that restore and strengthen your bodies cells. Our plant based formulas are rich in vitamins that support cell repair and help decrease signs of ageing.
CRUELTY FREE
Our ingredients are naturally sourced from female-run co-ps & Certified cruelty free by Leaping Bunny.
Contact Us
+1877-45-44-33
info@shopmyplenitude.com
FREE SHIPPING
On orders above $150