Plenitude handles returns and processes refunds in accordance with the Consumer Protection Act.
Should you wish to return your order, please notify us within 7 days after receiving our product with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full.

Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 5 business days to be received. Refunds are made at the discretion of

  • Customers are responsible for return shipment charges.
  • We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
  • Returned products are subject to inspection by Plenitude staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products.
  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
  • Plenitude natural skin Store is an online retailer. Please note that we are unable to process walk-in returns.